Oh no! We’re sorry you’re having trouble completing your payment. Don’t worry, though this happens sometimes, and it’s usually a quick fix!
Try these first:
- Close all your browser tabs and start fresh — sometimes that’s all it takes!
- Try using an incognito or private window: https://www.gruum.com/
- Re-enter your card details manually instead of using the saved info
- Got another card handy? Try a different payment method
Why payments sometimes fail:
- Your bank’s 3D Secure check didn’t quite complete
- Your card might have expired or needs activating for online shopping
- Insufficient funds or daily spending limit reached
- Tiny typo? Double-check your card number, CVV, or expiry date
Still need help? Please click here.
