Oh no, we are here to help! Have you checked your estimated delivery date? You can find this information in your order confirmation email or by viewing order history. Please remember that this date is just an estimate, so your order may arrive before, on, or slightly later than your estimated delivery day.
If your delivery date has already passed, please contact our Support Bot
Make sure you have checked with other members of your household first; most of our orders are packaged especially so they can fit through a standard-sized letterbox, along with your regular mail delivery. All of our products in the UK are delivered by Royal Mail, so please look out for your regular postal worker.
Just one more thing…
We aim to meet these delivery times, but there can occasionally be delays due to factors such as carrier issues, logistics, bad weather, bank holidays, or things out of our control.
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